Give exceptions an owner
Map supported customer payment and subscription events into the team and project responsible for follow-up.
Stripe + Velocity
Customer operations
Turn payment exceptions into accountable follow-up.
Route customer payment failures, disputes, refunds and subscription changes into Velocity issues with a clear owner and event evidence.
Illustrative workflow
- 1
Choose customer event routes
Configure the Stripe webhook connection and issue defaults.
- 2
Receive a supported event
A verified event creates or updates the associated issue.
- 3
Coordinate follow-up
Review the source evidence and track the customer response in Velocity.
What your team gets
Keep the event evidence
Use the source event and linked Stripe context to understand what needs attention.
Choose the events that matter
Configure event selection and routing so the workspace tracks relevant customer operations.
Make it work for your workspace
Configure a customer Stripe webhook and its signing secret, choose the supported events, and map their issue routing. This connection is separate from paying for your Velocity subscription.
Choose the workspace and follow its integration setup. Your existing issue ownership, priorities and workspace permissions stay part of the workflow.
Questions, answered
Does this integration change payments or manage Velocity billing?
It routes supported customer Stripe events into tracked work. Connecting it does not authorize refunds or change how you pay for Velocity.
Bring Stripe into your Velocity workflow.
Connect the tools your team uses to the work your team tracks.